DELIVERY AND RETURNS
Shipping costs and methods
Packages are generally dispatched within 2 working days, excluding weekends and public holidays, after receipt of payment. They are sent via the service chosen by the customer, via the post office or another carrier, at a relay point or at home. Depending on the delivery method chosen, we send you a link to track your package online.
Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
Box sizes are appropriate and your items are properly protected.
Reception, returns and complaints
Reservations of use: The Customer (or his representative) is required to check the physical condition of the packaging, the number and the contents of the packages at the time of delivery, in the presence of the delivery person. Any anomaly concerning the delivery (transport damage, missing product or package, broken product, product not conforming to the order, etc.) must imperatively, under penalty of inadmissibility of the request, be indicated on the carrier's delivery note in the form detailed, explicit, reasoned and dated handwritten reservations. The Customer (or his representative) must sign the delivery slip. General reservations of the "subject to unpacking" type will be systematically rejected.
The Customer (or his representative) must, at the same time, report these anomalies by sending NIZZI STORE Customer Service, within three (3) working days following the delivery date, a registered letter with acknowledgment of receipt. Any complaint received after the deadline will be definitively rejected without the possibility of recourse for the Customer.
Product defects: In the event of an apparent defect or non-compliance of the product delivered with the characteristics of the Product ordered as shown on the order form, the Customer (or his representative) must report these defects within three (3) days. following the delivery date by sending NIZZI STORE Customer Service a registered letter with acknowledgment of receipt.
The Customer (or his representative) must refrain from any intervention on the product and must allow NIZZI STORE every opportunity to note the defects or anomalies invoked. Otherwise, the claim cannot be accepted. Any complaint made beyond this period will be rejected without the possibility of recourse for the Customer. The products are described with the greatest possible accuracy. In the event of a defect or non-conformity of the product duly noted by NIZZI STORE and rendering the product unsuitable for the use for which it is usually intended, the provisions of the Guarantee will apply.
Whatever the nature of the complaint (product defect or delivery problems), the Customer (or his agent) cannot oppose a refusal of delivery to the carrier, the Customer (or his agent) having to keep the product(s). s) until acceptance of the return by NIZZI STORE.